Refund policy

At Kickza, we want you to be completely satisfied with your purchase.

Returns

We accept returns within 7 days of delivery if the product is damaged, defective, or incorrect. The item must be unused and in its original packaging.

Non-Returnable Items

Products that are used, damaged by the customer, or missing original packaging are not eligible for return.

Refunds

Once we receive and inspect the returned product, we will process the refund within 5–7 business days. Refunds will be issued to the original payment method.

Exchange

If you receive a damaged or incorrect product, please contact us immediately and we will arrange a replacement.

Contact

For return requests, please contact us at our support email.